Make a good first impression.
A customer’s first contact with your company must be a positive experience, regardless of whether that contact occurs via the telephone, the internet, or in person.
Avoid automated telephone recordings with confusing menus.
If you meet customers face-to-face, notice them the moment they walk in the door. Make sure they are greeted with a smile and an immediate offer to provide assistance.
I have borrowed parts of this from James Burgess, with his permission of course.
What people are saying:
Yes, I’ve started doing that now because I notice that quite a few emails that I used to receive on a regular basis are now being transported to junk mail. Thanks for the reminder.
— Dawn
“I always look forward to receiving your etiquette newsletter as it keeps me in check of my own works.
— Annie
Nagyon büszkék vagyunk rád, hogy a fantasztikus ötleteiddel már sok-sok éve így szépíted a világunkat és f?ként az érdekl?d? emberek lelkivilágát.
Mindig lelkesen várom az értesítéseidet!
— Leila
Upcoming Workshops
Kidiquette
Age: 9 to 12 Time: 10 a.m. to 12 noon
Sunday, November 9 – two spots left
Saturday, November 29 – three spots left
Sunday, January 25
Price: $50 for one student; $80 for two students, $100 for three
Teen etiquette workshop
Age: 13 to 17 Time: 9 a.m. to 4:15 p.m.
Saturday, December 6 – full
Sunday, December 14
Saturday, January 24
Includes: three-course lunch, a ten-page workbook and a quiz
Price: $175; $295 for two students, $350 for three, within the same family
Adult etiquette workshop
Time: 9 a.m. to 5 p.m.
Sunday, November 16 – one spot left
Saturday, December 20th
Saturday, January 10
Includes: three-course lunch, an 11-page workbook and a quiz
Price: $295, $450 for two persons, $550 for three, $600 for four;
University students: $175;
Adult Meals & Manners workshop
Time: 9 a.m. to 12:30 p.m.
Please make arrangements
Includes: three course lunch, a three-page workbook and a quiz
Price: $195, $350 for two persons
Address: 100 Dowling Avenue, Toronto