Early bird catches the worm! The speed with which you answer says a lot about you.

If I sit at the computer and an e-mail comes in, and the sender gets a response within minutes, I am sure they start with: “thank you so much for your prompt reply”. Same goes for an answering machine. Don’t say: “I will call you back at my first convenience”, just return the call as soon as you can.

People whom I respect because they return calls or e-mails really quickly are Father Forrai from St. Elisabeth Church, Christopher Elliott from Elliott’s Media, my accountant Gary Kudlow, Carey Kress from Foresters Financial, Michelle Lucas from the Therapeutic Touch Network of Ontario, and Dianne Anderson who travels so much yet still finds time to respond in seconds.

Gee, what a pleasure it is to know that I don’t have to wait four days for an answer.

In conclusion: If you want people to like doing business with you, be mindful of the speed with which you are responding.

Upcoming Workshops

Ages 8 to 12
Workshops run 10 a.m. to 12 noon (unless otherwise stated)
Sunday, November 21 — 4 spots left
Sunday, December 5 — 4 spots left
100 Dowling Avenue, Toronto
$40; $70 for two students

Teen Etiquette
Ages 13 to 17
Workshops run 9 a.m. to 4:00 p.m. (unless otherwise stated)
Saturday, November 20 — 2 spots left
Sunday, December 12 — 2 spots left
100 Dowling Avenue, Toronto
Includes three course lunch,
an 10-page workbook and a quiz
$175; $295 for two students

Adult Etiquette
Workshops run 9 a.m. to 5:00 p.m. (unless otherwise stated)
By appointment for private session.
Saturday, November 13 — Full
Saturday, November 27 — Full
Saturday, December 11 – 2 spots left
100 Dowling Avenue, Toronto
Includes three course lunch,
an 11-page workbook and a quiz
$175 for university students
$295, $450 for two persons

What People Are Saying

Thank you, Adeodata! Naturally, I’m particularly interested in Japan’s people and culture. Children’s education has been a particular source of fascination, particularly when there is so much documented history of their customs and manners which makes them so admirable in this day and age of terrorism, activism, protest, and generally bad manners. Their educational system appears to be a great inspiration for the future!
– Frank Tadashi Nakashima

Very young children look at school as a fun learning experience. We should incorporate some Japanese-style manners in our early grades. Learning civil responsibilities at a young age would lead to a better society.
– Carole Hartley

A beautiful example indeed. Much to learn.
– Erik

It was so so good to see this video. I do wish that people all over the world could see it and emulate the information contained therein. Also I was pleased to see that some of your classes are full and others with only few spots remaining. This is good.
– Dawn Clarke

Nicely done as always.
– Marilyn