Early bird catches the worm! The speed with which you answer says a lot about you.

If I sit at the computer and an e-mail comes in, and the sender gets a response within minutes, I am sure they start with: “thank you so much for your prompt reply”. Same goes for an answering machine. Don’t say: “I will call you back at my first convenience”, just return the call as soon as you can.

People whom I respect because they return calls or e-mails really quickly are Father Forrai from St. Elisabeth Church, Christopher Elliott from Elliott’s Media, my accountant Gary Kudlow, Carey Kress from Foresters Financial, Michelle Lucas from the Therapeutic Touch Network of Ontario, and Dianne Anderson who travels so much yet still finds time to respond in seconds.

Gee, what a pleasure it is to know that I don’t have to wait four days for an answer.

In conclusion: If you want people to like doing business with you, be mindful of the speed with which you are responding.

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What People Are Saying

Thank you, Adeodata! Naturally, I’m particularly interested in Japan’s people and culture. Children’s education has been a particular source of fascination, particularly when there is so much documented history of their customs and manners which makes them so admirable in this day and age of terrorism, activism, protest, and generally bad manners. Their educational system appears to be a great inspiration for the future!
– Frank Tadashi Nakashima

Very young children look at school as a fun learning experience. We should incorporate some Japanese-style manners in our early grades. Learning civil responsibilities at a young age would lead to a better society.
– Carole Hartley

A beautiful example indeed. Much to learn.
– Erik

It was so so good to see this video. I do wish that people all over the world could see it and emulate the information contained therein. Also I was pleased to see that some of your classes are full and others with only few spots remaining. This is good.
– Dawn Clarke

Nicely done as always.
– Marilyn