Etiquette, protocol and ethics
Etiquette, protocol and ethics

Often people ask me what is the difference between etiquette, protocol and ethics.

Well, here it comes:

Etiquette: The conduct of procedure required by good breeding or prescribed by authority to be observed in social or official life; a set of rules that the higher class lived by.  Etiquette is not a matter of stuffiness, just a matter of properness.  Good manners make things run more smoothly.  Etiquette has been described as a behavior governed by three general principles: consideration, respect and honesty.

Protocol: A formal code of etiquette of affairs of state.  Protocol has been observed since the ancient Egyptians. Protocol is a specialized branch of civility.

Ethics: A set of principles of right conduct; a theory or a system of moral values; what you do, and who you are.

What people are saying:

Thank you for this Newsletter.  Just what l needed.  


Ageism is a rapidly evolving issue as an ever larger portion of people get older. And a sad sign is how so many “downtalk” to aging parents, relatives and friends. The examples in your latest newsletter scream derogatory… disrespectful…! All it takes is to show respect by using mindful words. 

Bart Mindszenthy –Co-author

Parenting your Parents: Straight Talk About Aging in the Family (2024)

Thank you for addressing this important misstep. I have come to the conclusion that some people have little self awareness about this issue. I have politely brought this to the attention some people who use terms such as “deerie”. Surprisingly, I have been told that I don’t get it. Having been on the receiving end makes me more conscious about how I treat others.

–  Dianne Anderson

Simply wish to say your article is as amazing. The clearness in your post is just nice and I could assume you are an expert on this subject Well with your permission let me to grab your feed to keep updated with forthcoming post. Thanks a million and please carry on the gratifying work.

–  Sharon Nobis

Oh bless. Thank you.

Another great newsletter with a wonderful reminder to be respectful.  I had not heard the term elderspeak and appreciate the definition. In gratitude,

–  Cathy Nesbitt  –Multi-award-winning entrepreneur

You learn something new every day.  Never heard of the term elderspeak before but yes I’ve witnessed it and even been addressed by the terms mentioned.  But I just ignore it and go my way.  I’m just thankful to God for giving me these years.

Dawn Clarke

I am humbled by the description of condescending to the elderly by calling them dear etc. I’m going to have to rethink any bad language habits I’ve developed with adults.

 – Catherine B.

Thank you for your Newsletter.  I appreciate you giving us great advice.

–  Olga Grant

Thank You! 

Great newsletter! I can relate so well to the elderspeak. You’re doing a wonderful job!

Thank you,

–  Valerie Dooley

Thanks for this reminder. I was taught to respect my elders so elder speak is not something I would do. I hope.


Thank you so much for including this in the Newsletter!

The more people know and learn about the manners, the better!

Anne Rose

Good post. Lots if good information. Thanks.

Jerome Shore

Ahogy kozeledunk a 100-hoz Aporkam, ugy aktualis ez a szep resz is!


Fantasztikusan épít? jelleg? gondolatok, nagyon fontos az emberek közötti pozitív kommunikáció.



Upcoming Workshops


Age: 9 to 12  Time: 10 a.m. to 12 noon

Saturday, June 11 spot left

Saturday, June 22

Sunday, July 14

Saturday, August 3

Price: $50 for one student; $80 for two students, $100 for three

Teen etiquette workshop

Age: 13 to 17 Time: 9 a.m. to 4:15 p.m.

Sunday, May 261 spot left 

Sunday, June 9

Saturday, June 293 spots left

Sunday, July 28

Saturday, August 102 spots left

Includes: three-course lunch, a ten-page workbook and a quiz

Price: $175; $295 for two students, $350 for three, $400 for four

Adult etiquette workshop

Time: 9 a.m. to 5 p.m.

Saturday, June 81 spot left

Sunday, June 30   – FULL

Sunday, July 72 spots left

Saturday, July 13

Sunday, August 4

Otherwise, mostly private sessions

Includes: three-course lunch, an 11-page workbook and a quiz

Price: $295, $450 for two persons, $550 for three, $600 for four;

University students: $175;

Address: 100 Dowling Avenue, Toronto