I was at yesterday’s UPA Development Day’s Conference and I totally loved your presentation. It was a pleasure meeting you.
Newsletters
- Treat with politeness
- 2024 Traveling abroad
- Etiquette, protocol and ethics
- Elderspeak
- Thank you
- Christmas is for family
- Apologizing
- Fabulous service
- Baggage claim
- The Best
- New Year’s Resolution
- Christmas is the time of giving
- A Poem for Queen Elizabeth II
- Identify yourself
- Acknowledge a job well done
- Identify yourself when calling
- Ukraine
- In stillness you find your path
- Zoom Etiquette
- Speed
- Manners are learned from childhood
- Buffet Etiquette
- Espresso Bodega
- Zoom Etiquette – Part II
- Zoom Etiquette – or lack thereof
- Give people your time, your energy
- Give the customer what the customer asks for
- Presenting yourself online
- Appreciate your customer
- A Class Act
- Concert experiences in Europe vs. Canada
- Visiting Clients
- Ready for Travel
- Telling the Truth
- It’s Christmas
- Let Me See Your Face
- The Gift of Time
- Flying Etiquette
- Customer service from our end
- Take pride in your job, whatever your job is
- Those were the days…
- Let’s Celebrate Christmas
- Having lunch with your smartphone?
- Accepting others for who they are
- What is in your heart?
- Merry Christmas
- Random Acts of Kindness
- People deserve a Thank You
- The Art of Conversation
- Taking a telephone message