2025 December
The other week I was returning from choir rehearsal and stopped at an Egyptian restaurant, Aragoz. Small place, maybe seven tables; soft Egyptian music in the background.
I was greeted immediately by the host with impeccable manners.
I ordered, ate, and at the end I asked for an espresso. He said they don’t do coffee here because Tim Hortons is across the street. However, he can make me one from his own little ibrik (copper pot for making Turkish coffee). May he put in half a spoonful of sugar? Of course Turkish coffee you cannot stir, it cooks with the coffee.
This man bothered to go out of his way to do something for me, the customer, because I asked nicely, and because I really wanted a small coffee. He served it in a tiny porcelain cup.
How kind is that? How thoughtful, instead of stopping at “there is a Tim Hortons across the street”.
Let us remember – treat your customer as if this was the one and only most important customer. He did.
Did I leave a big tip? Yes.
Did I go back again? Yes.
What people are saying on Video Conference:
Unfortunately the offices, businesses and organizations etc. who could benefit from your advice will not see this.
As usual good pointers. Maybe I’ll share some of them with my small group who meets every Thursday night and Sunday afternoon.
Blessings to you for the New Year.
— Dawn
Thank you for the Newsletter
Well said, Adeodata.
Is there any rule on how proper it is to show agreement wordlessly, such as using thumbs up?
— Olga Grant
- My answer: I don’t like the thumbs up. A smile with a small bow of head means the same and is so much more elegant.
Is there any rule on how proper it is to show agreement wordlessly, such as using thumbs up?
Nagyon büszke vagyok Rád Aporkám, hogy ilyen szép és hasznos dolgokkal foglalkozol és teljesíted küldetésedet ebben a zajos, etikettet nem ismer? világban. Remélem, hogy akadnak ott is olyanok, akik készek tanulni és továbbadni a tanultakat viselkedésük alapján.
Sok puszi a még téli, de már lassan tavaszodó Gödöll?r?l:
— Péter
Köszönöm a mindenkori küldeményeidet.
— Leila Csilla
Upcoming Workshops
Kidiquette
Age: 9 to 12 Time: 10 a.m. to 12 noon
Saturday, March 28 – full
Saturday, April 18
Sunday, May 31
Price: $50 for one student; $80 for two students, $100 for three
Teen etiquette workshop
Age: 13 to 17 Time: 9 a.m. to 4:15 p.m.
Saturday, March 21 – one spot open
Sunday, April 19 – two spots empty
Saturday, May 30 – full
Saturday, June 6
Includes: three-course lunch, a ten-page workbook and a quiz
Price: $175; $295 for two students, $350 for three, within the same family
Adult etiquette workshop
Time: 9 a.m. to 5 p.m.
Sunday, May 17 – three spots left
Saturday, June 13 – three spots left
Includes: three-course lunch, an 11-page workbook and a quiz
Price: $295, $450 for two persons, $550 for three, $600 for four;
University students: $175;
Adult Meals & Manners workshop
Time: 9 a.m. to 12:30 p.m.
Please make arrangements
Includes: three course lunch, a three-page workbook and a quiz
Price: $195, $350 for two persons
Address: 100 Dowling Avenue, Toronto
Meals & Manners workshop for companies
11:30 a.m. to 2 p.m.
Three course luncheon and a quiz