It is the tiny courtesies: holding the door open for someone, offering to carry, picking up when an elderly drops something – these are the things that might make another person’s day.

“We shall never know all the good that a simple smile can do.”– Mother Teresa

Random acts of kindness must come from within, but I can steer you in the right direction. Here are my autumn workshops:

Saturday, October 24
10 a.m. to 12 noon
100 Dowling Avenue, Toronto

Teen Etiquette
Friday, November 13
9 a.m. to 3:30 p.m.
100 Dowling Avenue, Toronto
Includes three course lunch
and an 8-page workbook
$140; refresher $70

Adult Etiquette
Saturday, January 23, 2016
9 a.m. to 4:30 p.m.
100 Dowling Avenue, Toronto
Includes three course lunch and quiz
and an 11-page workbook
$295, $450 for two persons
Refresher $150


What People Are Saying

Thanks again for the reminder that a little courtesy means so much to those around you! Everyone needs to be acknowledged and made to feel they are doing a good job. Thank you is such an simple method of recognition and requires very little effort, but means so much to the person you are recognizing.
– Barbara Onyskow
WFIM Past Chair, Treasurer

What you say here is so true! I’m doing quite a bit of training on communication issues and this is one of the things I touch on — especially the “You did a great job but … ” and how that but negates everything that comes before. How about “You did a great job!” <stop. new sentence> “Next time, let’s add this to …” The other option is to replace ‘but’ with ‘and’, as in “You did a great job with that report, and next time, let’s add this to …”
Such a simple concept, really. We all need positive feedback — so don’t screw it up in the delivery!
– Jodi Blackwood
Vancouver, USA

Great topic. People don’t say thank you enough. Thanks for sharing your wisdom with us Adeodata.
– Debbie Ross, President
Womens Travel

Always a Pleasure receiving your cascades
– Raphael Fernandes
RBC Royal Bank

This one is so very timely. I just preached a sermon at one of the Homes and the title of it was “It’s Thanksgiving”, and in it I listed quite a number of things that we should give thanks for. So thank you, Adeodata for running this this month
– Dawn Clarke

Without a doubt I believe saying thank you or giving positive feedback is key in making people feel good! Both of my sons always say please and thank you when dealing with people and people notice it especially when they say they have nice manners, it all starts with our upbringing! As always it is very nice to hear from you.
– Rick Hurst
Sysco Vancouver

Yes ! definitely. I agree. I too hate the “no problem” response. Sounds so dismissive.
– Agnes

I have found your emails enlightening and much appreciated them. Thank you.
– Sheila

Thank You Adeodata! You are always very thoughtful.
– Erik


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