In an earlier newsletter I have written about my pet peeve “No problem” to be replaced by “You are welcome”, or “My pleasure”.  This time let’s look at acknowledging people for a job well done.

Some of these are adapted from Thank-You Phrases for the Workplace

“Thank you for completing the sales report on time”
“Wow, you did a great job on the proposal”
“I so appreciate your coming through with this project in such a short time”
“You made such a difference”
“Congratulations on your presentation yesterday”
“What would I do without you”

This motivates both employees and children a lot more than the child coming home with an excellent 97% and the parent asks: Where is the other three?

Please take a look at the upcoming seminars during the summer. These are life skills, and I would be delighted to share mine with you.

Refresher means second time around.



Meals & Manners
Saturday, June 20, 2015
11:30am to 2:00pm
David Duncan Restaurant
125 Moatfield Drive, Toronto
Includes three course lunch and quiz
$175; $300 for two persons
Refresher $100

Saturday, July 11, 2015
9:30am to 11:30am
100 Dowling Avenue, Toronto
$40; refresher $20

Teen etiquette workshop
Saturday, July 18, 2015
9:00am to 3:30pm
100 Dowling Avenue, Toronto
Includes three course lunch and an 8-page workbook
$140; refresher $70

Adult etiquette workshop
Saturday, June 13, 2015
9:00am to 4:30pm
100 Dowling Avenue, Toronto
Includes three course lunch and quiz, and an 11-page workbook
$295, $450 for two persons
Refresher $150


What People are Saying

Thank you, Adeodata, for your informative newsletters. Here is what the Dalai Lama has to say about listening:
When you talk, you are only repeating what you know. But if you listen, you may learn something new.
– Frank Nakashima

Dear Adeodata, thanks for this timely and timeless message. It is particularly relevant today, in the age of electronic communication. Face to face meaningful conversation is still the social/personal thread that holds us together. Just as you indicated, listening is a large and most important aspect of the process. This is why Henry Kissinger was known as “the greatest conversationalist in international circles”, because he LISTENED more than he talked. To listen to, to give another a forum is a great gift.
Keep these excellent newsletters coming.
– Agnes

Good day Adeodata, yes indeed, I love a good conversation with people that are engaged and like to talk, I believe that it is very important to listen to them but also look at them while engaged in conversation to show you are truly interested in what they are saying. As always I like hearing from you and reading your emails!
– Rick Hurst
Sysco Vancouver

You brought peoples’ attention about essential factors re stimulating conversation! If there is no stimulating conversation, then at least there should be fair conversation for mutual respect.
– Eszter

Thank you so much for keeping me in your mailing list. I enjoyed very much reading your advice, stories and comments from other people.
– Olga Grant


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