Take pride in everything you do – if not, ask yourself: why am I doing it?

Standing in line for coffee. Long line-up. Finally it is my turn, and instead of serving me, the woman starts to clean up the counter, wet cloth and all, starts a new coffee pot, and totally ignores the last one in the line-up. So I make an executive decision and start walking out.

“Can I help you?”
“Not any more.”

This is a lose-lose. I lost a coffee; she lost the money for it.
So I decide to do the drive in.

“One regular bagel with butter please.”
“Toasted?”
“No, please don’t.”

As I am paying, out comes a toasted bagel with butter that will drip all over my fine blouse – and I am the speaker in an hour and a half.

So I park my car, take in the dripping bagel and tell her:
“I specifically asked for not toasted.”
“Most people want it toasted.”
“Well then, don’t ask, just toast it and I will ask for no butter. And while you are at it, make all coffees double double, since most people are asking for double double.

This is really bad customer service. Obviously she does not own the place. Nor does she like her job.

Again, take pride in everything you do – if not, ask yourself: why am I doing it?

 

Upcoming Workshops

Kidiquette
Sunday, June 24, 2017
10 a.m. to 12 noon
100 Dowling Avenue, Toronto
$40; $70 for two

Teen Etiquette
Saturday, June 10, 2017
9 a.m. to 3:30 p.m.
100 Dowling Avenue, Toronto
Includes three course lunch
and an 8-page workbook
$140; $250 for two; refresher $70

Adult Etiquette
Please call for appointment
100 Dowling Avenue, Toronto
Includes three course lunch and quiz
and an 11-page workbook
$295, $450 for two persons
Refresher $150

Meals & Manners
Please call for appointment
100 Dowling Avenue, Toronto
Includes three course lunch or dinner and quiz
$175; $295 for two

 

What People are saying

Congratulations on your half century in Canada. Next month I will have been in this country for 56 years and I think we, as immigrants, help contribute to what makes this country such a good place to be on so many levels.
I look forward to your newsletters each time and have learned a lot from them.
- Gillian Clinton

I LOVE that BMW reminder – still one of my favourite & best reminders from you!
Thank you for doing what you do.
with deep gratitude.
- Karlyn Percil-Mercieca

Etiquette is highly needed. However it should start in the family. Why don’t you have seminars for the newly weds? Teach them the importance of sharing, how to treat each other, and what to expect from each other and their children.
- Erik Gero

Loved the newsletter, Adeodata. Sent it to some of my friends. And it brought back sweet memories.
- Carole Hartley

Thank you kindly for your newsletter below.
Love the reminder BMW for the place settings!
- Barbara Onyskow
WFIM Chair