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Meals & MannersAre your employees projecting a positive image when they take valuable clients or prospective clients out to dine?

For thousands of years, important business deals have been struck over a fine meal. Food and drink bring people together in ways that few other things can. At the same time, a meal gone wrong can sour a deal very quickly. That is why it is so important to know how to navigate a business luncheon or dinner with grace and poise.

In this personalized three-hour program for private corporate groups, Business of Manners tutors your salespeople, account managers and other client-focused representatives in the finer points of dining etiquette as they enjoy a delicious three-course luncheon or dinner with wine.

The lessons are interspersed throughout the courses, giving participants a chance to put their learning into practice immediately and to ask questions as they arise from real-life situations.

In addition to North American etiquette, attention is paid to various other cultures around the globe so that participants can feel confident entertaining clients from a variety of backgrounds.

An etiquette quiz with 30 multiple choice questions is assigned to each participant before the event. The quiz is then marked and handed back during the meal, when the answers are reviewed and discussed in light of the new learning.

What Participants Are Saying

Words cannot express how wonderful it has been working with you today. The wisdom you have shared with the Rotman Commerce Students will be with them throughout their careers. We look forward to working with you in the years to come.
- Liza Baoukian, Undergraduate Class of 2010
University of Toronto, Rotman Commerce and Finance

I wanted to thank you for spending time with us on Wednesday evening's Meals & Manners seminar at Hockley Valley! I thoroughly enjoyed the evening and I really learned a lot. I look forward to receiving your email updates!
- Suzanne Berryman, P.Dt., Director of HealthCare
Sysco Canada

Thank you very much for the course today, it was informative and enjoyable! Truly was a pleasure.
- Jenn Lively
Energy Savings Group

We should do this again. What an afternoon. We all had so much fun and learned so much. Many thanks.
- Sharon

Your wonderful presentation yesterday at Vesuvio's was interesting, informative and fun! Thank you so much.
- Sheila Hardie

It was a pleasure to have you as our expert for our Meals & Manners event. Everyone had a terrific evening. The feedback I've been hearing has been overwhelmingly positive. Hope we can do it again in the future.
- Kim Allison, Sales Communications Manager
Kraft Canada
www.kraftcanada.com

I loved your talk on manners, customs and protocol for dining internationally. Your delivery was charming and funny, and you handled the audience with great skill. I particularly loved how you dealt with the whisperers in the crowd, a pet peeve of mine. How ironic and apropos of a talk on manners.
- Stephanie Ortenzi, President
Pistachio: Writing about the business of food
www.pistachiowriting.com

You are a consummate professional and I just LOVED your presentation! It's obvious you have honed your presentation skills over years to make your presentation OUTSTANDING.
- Dorothy Pilarski
Communicate Creative Services

What a fun way to revisit the fine art of dining. I was especially impressed with the way you gently help people to be more polite. Your suggestions for ways to meet people and what to say, to learn more about what interests them were particularly useful for me.
- Kat Downey
The Markham Lunch Group, www.themarketeers.ca

Your warmth and enthusiasm put me right at ease, while your thorough knowledge of the subject kept me interested in all you presented. I think I have really mastered the art of having the last mouthful last long enough for my guests to finish their meal…Many thanks.
- Edie

Thanks very much Adeodata. Last night was brilliant! I learned a lot. It's hard to believe the little things you take for granted. I am certainly glad I attended.
- Paloma Clarke
Kraft Canada
www.kraftcanada.com

Very good feedback from the Wednesday night group. They had lots of stories to tell and lots to laugh about. They said you were a hoot (to quote one person). Thank you Adeodata for helping all our Sysco managers.
- Andrew Miller, Director of Training, Sysco Canada

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